SHIPPING POLICY
Orders are packed and shipped Monday-Friday only. Most orders are processed and shipped within 1-3 business days, however, during periods of high demand such as sales and collection releases please allow up to 5-7 business days for your package to be processed and shipped. For International shipping please allow 7-21 business days. Orders placed on the weekend and holidays are processed on the next business day.
If we are unable to process your order due to inaccurate shipping address or payment information, your order processing may be delayed an additional 3 business days. Out of stock items may take an additional 5 business days to process and ship.
RETURN POLICY
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Unfortunately, we do not offer refunds, we offer replacements or store credit.
Every purchase made is nonrefundable and nonexchangeable.
ALLERGIES
Please review ingredients on all products to avoid allergy issues. Our products are adorn by all of our customers and we appreciate you trying our products.
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To make a claim, please send us an email at info@kittycandy.net outlining the issue(s) you have encountered. Once received, we will evaluate your claim. If we agree with your assertions, we will respond and rectify your concerns immediately. We will provide you with all necessary information to do so in our response.
PAYMENT METHOD
We want to make your shopping experience as convenient as possible, which is why we accept a variety of payment methods at Kitty Candy & Co. Whether you prefer to pay with a credit card like Visa or Mastercard, or use an online payment platform like PayPal or Square, we've got you covered. We also offer Afterpay for those who want to split their purchase into manageable payments. Shop with us today and experience the convenience of our multiple payment options!
WHOLESALE INQUIRIES
At Kitty Candy & Co., we are pleased to offer our personal care products at wholesale prices for your business needs. With options for bulk buying and competitive pricing, we strive to provide you with an easy and efficient ordering process. For more information on how to place a wholesale order, please contact us and we are happy to assist you.